ShopSynq vs Dukaan for Indian Sellers

How to read this comparison

Each row shows what we found in Dukaan's official pages and what ShopSynq offers today. There are no scores, ratings or winners. Dukaan and ShopSynq start from different operating models, so a different status does not mean one is more capable overall.

• Supported: confirmed in official, current documentation.
• Partial: needs an app, plugin or separate product, or is a limited workflow.
• Not found: not found in the official sources we checked. This is not the same as "unsupported".
• Unknown: the evidence is insufficient or conflicting.
• Roadmap: ShopSynq only. Planned, not live.

Storefront-first or commerce operating system

• Dukaan is an online-store platform built around the storefront: hosted store, themes, bulk product and inventory editing, multi-warehouse, staff accounts and a plugin ecosystem for extra functions. It also documents an Android app for your store. It suits sellers whose business is primarily online.
• ShopSynq includes counter billing/POS as part of its operating model, alongside the online store. Storefront, counter billing, shared inventory, CRM, WhatsApp workflows, Partial COD and Meta catalogue sync live in one product. It suits Indian small and growing sellers who sell online and at a counter together.
• The difference is where the product starts. Dukaan's current offering is storefront-first and does not include counter POS, so a seller who also bills at a counter would run that part in a separate tool. ShopSynq covers the counter inside the same system and the same stock count.
• Extra functions reach Dukaan sellers through plugins, each with its own setup and pricing. ShopSynq builds the same workflows in, and has no third-party app marketplace.

Pricing and total operating cost

The two are not like-for-like. Dukaan's plans are storefront-first plans extended with plugins. ShopSynq's plans include the online store, counter billing and shared inventory in the core product. Compare the configuration you need, not the price alone.

To compare the whole setup over a year:

• Dukaan: the plan you need, plus the plugins you install, plus transaction fees and payment provider charges, plus a separate tool if you also bill at a counter.
• ShopSynq: the annual plan whose limits and features you need, plus applicable taxes, plus provider costs, with no ShopSynq per-order platform fee.

The totals depend on your channels, order volume and plugin needs. Confirm current prices on each vendor's page before buying.

ShopSynq plan prices

ShopSynq’s standard self-service plans are billed annually. Figures labelled “/month equivalent” are the annual price divided by twelve for comparison — not monthly instalments. If you prefer monthly billing, contact support; monthly options may be available by arrangement (no public monthly sticker prices).

• Basic: ₹1,999/year (₹167/month equivalent)
• Standard: ₹4,999/year (₹417/month equivalent)
• Premium: ₹9,999/year (₹833/month equivalent)

Self-service setup is the default. Optional guided onboarding is available on request; a setup charge may apply when guided help is requested (disclosed before purchase — no exact amount listed here). Payment gateway and shipping provider fees stay separate where you connect them. A 7-day money-back guarantee applies to the first eligible paid subscription—details on the /refund-policy. See /pricing for the full plan comparison.

Key differences

• Starting point: Dukaan is storefront-first with plugins. ShopSynq combines the storefront with counter billing/POS and shared inventory.
• Counter POS: not part of Dukaan's current offering based on the information reviewed. Included on every ShopSynq plan.
• COD and Partial COD: Dukaan documents COD, and Partial COD is plugin-based through an official RTO plugin. ShopSynq offers Partial COD from the Standard plan.
• WhatsApp: Dukaan's WhatsApp functionality is plugin-based, and a native automatic order confirmation was not found. ShopSynq's WhatsApp workflows, including automatic order confirmation, are available subject to plan and provider setup.
• Meta catalogue: a native Meta catalogue sync is unknown for Dukaan on the evidence reviewed. ShopSynq syncs catalogue and inventory to Meta.
• Branded app: Dukaan documents an Android app for your store. ShopSynq offers an installable mobile PWA.
• Fees and limits: Dukaan's transaction fee amounts and numeric plan limits were not verified. ShopSynq has no per-order platform fee and publishes its plan limits.
• Marketplaces and API: not found or unknown for Dukaan in the sources checked. ShopSynq's Amazon, Flipkart and Meesho integrations and public API are on the roadmap.

Which seller profile each fits

• Dukaan is aimed at online-first ecommerce sellers who want a hosted storefront, themes, plugins and a branded Android app.
• ShopSynq is aimed at Indian small and growing sellers who want storefront, counter billing, shared inventory, CRM, WhatsApp workflows, Partial COD and Meta catalogue in one commerce operating system.

When Dukaan may fit

Dukaan may fit if you:

• sell primarily online and do not bill at a physical counter;
• want a branded Android app for your store;
• prefer to add functions through a plugin ecosystem;
• want to start on a free plan and add paid features as you grow.

When ShopSynq may fit

ShopSynq may fit if you:

• sell online and bill at a counter, and want one stock count (see inventory for online and counter sales);
• want COD, Partial COD and Meta catalogue sync built in;
• want automatic WhatsApp order confirmation, subject to plan and provider setup (see how to sell on WhatsApp in India);
• prefer annual platform plans with no ShopSynq per-order platform fee (see one system for store and billing);
• run a boutique or small retail shop (see ShopSynq for boutiques).

For more options, see Dukaan alternatives for Indian sellers and other Shopify alternatives in India. You can also review all ShopSynq features.