Terms & Conditions

Last Updated: 26 September 2026

These Terms & Conditions ("Terms") govern your access to and use of ShopSynq, including our websites, applications, dashboards, online storefront tools, billing and point-of-sale tools, inventory tools, CRM features, marketing tools, integrations, AI-powered features, APIs and related services (collectively, the "Services").

ShopSynq is a product and service owned and operated by:

Shopsynq Software LLP
LLP Identification Number (LLPIN): ADB-3806
Registered Office: 19, North Vinayagapuram, Saravanampatti, Coimbatore, Tamil Nadu, India – 641035
Email: sales@shopsynq.com

In these Terms, "ShopSynq", "we", "us" and "our" refer to Shopsynq Software LLP.

By creating a ShopSynq account, purchasing a subscription or using the Services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use ShopSynq.

If you use ShopSynq on behalf of a business, organisation, partnership, company or other entity, you represent that you have authority to accept these Terms on its behalf.

You agree to provide accurate and current information when creating and maintaining your ShopSynq account.

2. What ShopSynq Provides

ShopSynq is a commerce and business-management software platform designed to help sellers manage their business operations.

Depending on your subscription plan and availability, ShopSynq may provide features including:

• online storefronts;
• product and catalogue management;
• billing and point-of-sale functionality;
• inventory management;
• order and sales management;
• customer management and CRM;
• coupons, offers and promotions;
• reports and business insights;
• customer follow-ups and marketing tools;
• WhatsApp and other communication integrations;
• marketplace and third-party integrations;
• Meta catalogue and commerce integrations;
• shipping and payment integrations;
• AI-powered business insights and recommendations;
• APIs and developer integrations; and
• other commerce and business-management functionality.

Features available to you depend on your selected plan, configuration, geographic availability and applicable third-party integrations.

3. ShopSynq's Role

ShopSynq provides software and technology services to merchants.

Unless expressly stated otherwise, ShopSynq is not the seller of products or services offered through a merchant's ShopSynq-powered store.

The merchant operating the store is responsible for its business and transactions with its customers, including:

• products and services offered;
• product descriptions and images;
• pricing;
• availability;
• taxes;
• invoices;
• shipping and fulfilment;
• warranties;
• returns;
• cancellations;
• refunds;
• customer service; and
• compliance with applicable laws.

ShopSynq is generally not a party to the underlying transaction between a merchant and the merchant's customer.

4. Accounts and Security

You are responsible for maintaining the confidentiality and security of your ShopSynq account and credentials.

You are responsible for activities performed through your account, including activities performed by employees, representatives or other users to whom you provide access.

You must promptly notify ShopSynq if you become aware of unauthorised access to or use of your account.

You must not:

• access another user's account without authorisation;
• attempt to bypass authentication or security measures;
• share credentials in a manner that creates an unreasonable security risk; or
• use ShopSynq to gain unauthorised access to systems or data.

ShopSynq may provide role-based access controls. You remain responsible for assigning appropriate permissions to your users.

5. Subscription Plans and Pricing

Certain ShopSynq features require a paid subscription.

ShopSynq's standard self-service plans are billed annually unless another billing arrangement is expressly offered or agreed. Current plan features, limits and prices are displayed on the ShopSynq Pricing page or provided through a written quotation, order form or agreement.

Where another billing arrangement is expressly offered or agreed, the billing frequency and fees disclosed before payment apply for that subscription.

Optional guided onboarding or other professional services may be available. Where you request such services, any additional charges are disclosed before purchase and may be non-refundable once the relevant work has been delivered or materially commenced. Creating and configuring a ShopSynq store yourself (self-service) does not by itself require a setup fee from ShopSynq.

Custom, enterprise, reseller, onboarding or negotiated arrangements may have different prices, billing periods and payment terms as stated in the applicable quotation, invoice, order form or written agreement.

Applicable taxes, if any, will be charged as required by law and disclosed before payment.

6. Free Trials

ShopSynq may offer free trials for certain plans or customers.

The duration, eligibility and functionality available during a trial will be communicated when you sign up.

Unless you expressly authorise a paid subscription or recurring payment arrangement, expiry of a free trial does not by itself authorise ShopSynq to charge you.

ShopSynq may restrict repeated trials or trial registrations that we reasonably determine are being used to circumvent subscription requirements.

Availability of a free trial may change from time to time.

7. Subscription Renewal

Renewal follows what you authorise at the time of purchase.

Where a subscription is set up for manual renewal, ShopSynq will not automatically charge you merely because your subscription reaches its expiry date. We may send reminders before or after expiry to help you renew.

Where you expressly authorise automatic or recurring renewal (including through a payment provider’s recurring subscription), the renewal amount, billing frequency and relevant conditions disclosed before you authorise payment will apply until you disable the renewal instruction or the authorised period ends.

You may disable an available automatic-renewal instruction before the next renewal payment, subject to reasonable payment-provider processing requirements.

If you do not renew your subscription, access to paid functionality may be restricted or suspended after expiry.

8. Cancellation

You may choose not to renew your ShopSynq subscription.

Cancelling or choosing not to renew a subscription prevents future renewal but does not automatically create a right to a refund for amounts already paid.

Refund eligibility is governed by the ShopSynq Refund & Cancellation Policy.

If your subscription expires or is cancelled, certain paid features may stop functioning.

You should export any data you wish to retain before closing your account or allowing your subscription to remain expired for an extended period.

9. 7-Day Money-Back Guarantee

Eligible first-time paid ShopSynq subscriptions are covered by a 7-day money-back guarantee.

You may request a refund of your eligible first paid subscription within 7 calendar days from the date of payment.

The guarantee applies to the eligible ShopSynq subscription fee (monthly or annual).

It does not automatically apply to separately charged third-party costs, custom development, completed professional services, optional guided onboarding or setup charges once delivered or materially commenced, domain costs, communication usage or other exclusions described in our Refund & Cancellation Policy.

After the applicable refund period expires, subscription payments are generally non-refundable except where required by applicable law or expressly agreed by ShopSynq.

The complete conditions are provided in our Refund & Cancellation Policy, which forms part of these Terms.

10. Merchant Responsibilities

Merchants using ShopSynq remain responsible for operating their businesses lawfully.

This includes responsibility for:

• products and services sold;
• pricing and discounts;
• product information;
• inventory accuracy;
• required business registrations and licences;
• taxes and tax compliance;
• invoices and accounting records;
• shipping and fulfilment;
• returns and refunds;
• customer complaints;
• consumer-protection obligations;
• advertising claims;
• customer communications;
• obtaining appropriate communication and marketing consent;
• privacy obligations;
• intellectual-property rights; and
• compliance with laws applicable to their industry.

ShopSynq provides software functionality and does not act as your accountant, auditor, lawyer, tax adviser or regulatory representative.

11. Payments Between Merchants and Customers

ShopSynq may enable merchants to connect third-party payment gateways or payment service providers.

Payment processing, settlement and related financial services may be provided by third parties selected or connected by the merchant.

Third-party providers may charge transaction, settlement, platform, currency-conversion or other fees.

Such fees are separate from ShopSynq subscription charges unless expressly stated otherwise.

ShopSynq does not guarantee approval, authorisation, settlement or continued availability of services provided by a third-party payment provider.

Payment disputes relating to purchases made from a ShopSynq merchant generally remain between the merchant, customer and relevant payment provider, subject to applicable law.

12. Third-Party Services and Integrations

ShopSynq may integrate with third-party services including payment gateways, shipping providers, communication platforms, social networks, marketplaces, analytics services and other software providers.

Your use of those services may be subject to the third party's own:

• terms and conditions;
• privacy policies;
• pricing;
• approval requirements;
• account requirements; and
• usage restrictions.

ShopSynq does not control third-party services.

Third parties may change their APIs, functionality, permissions, eligibility criteria, pricing or policies without ShopSynq's control.

As a result, ShopSynq cannot guarantee that every third-party integration will remain continuously available or function without change.

13. Messaging and Communication Features

ShopSynq may provide integrations or tools for email, SMS, WhatsApp or other customer communications.

Merchants are responsible for ensuring that their communications comply with applicable laws and the policies of the relevant communication provider.

You are responsible for obtaining any consent required to contact customers.

Third-party messaging providers may impose additional charges, limits, template-approval requirements or usage policies.

ShopSynq may restrict messaging functionality where necessary to comply with applicable law, platform policies or anti-spam requirements.

14. Features Under Development and Roadmap

ShopSynq may publicly or privately discuss upcoming, experimental, beta or planned features.

A feature described as "planned", "coming soon", "roadmap", "beta", "experimental" or similar should not be treated as currently available unless ShopSynq expressly states otherwise.

Roadmap information does not constitute a guarantee that a feature will be released by a particular date.

ShopSynq may modify, postpone or discontinue planned functionality as the platform develops.

Customers should make purchasing decisions based primarily on functionality available at the time of purchase unless a specific future deliverable has been included in a written agreement.

15. AI-Powered Features

ShopSynq may provide AI-powered functionality including business insights, recommendations, summaries, alerts, content suggestions or suggested actions.

AI-generated information may contain errors, omissions or inaccurate assumptions.

AI-generated suggestions are intended to assist decision-making and should not be treated as legal, financial, accounting, tax or other professional advice.

ShopSynq does not guarantee that following an AI-generated recommendation will increase sales, revenue, profitability, customer retention or other business outcomes.

You remain responsible for reviewing AI-generated information and deciding whether to act on it.

16. No Guarantee of Business Results

ShopSynq provides technology and business-management tools.

We do not guarantee:

• increased sales;
• increased revenue or profitability;
• a particular number of customers;
• search-engine rankings;
• advertising results;
• marketplace approval;
• payment-provider approval;
• social-platform approval;
• uninterrupted third-party integrations; or
• any particular commercial outcome.

Business results depend on numerous factors outside ShopSynq's control.

17. Acceptable Use

You must not use ShopSynq to:

• conduct illegal or fraudulent activities;
• sell products or services prohibited by applicable law;
• intentionally mislead or defraud customers;
• infringe intellectual-property rights;
• distribute malware or harmful software;
• attempt unauthorised access to systems or accounts;
• interfere with the security or operation of ShopSynq;
• send unlawful spam or unsolicited communications;
• impersonate another person or business;
• unlawfully collect or misuse personal information;
• circumvent platform limitations or security controls; or
• use ShopSynq in a manner that creates a material legal, security or operational risk.

ShopSynq may restrict or suspend accounts where reasonably necessary to protect customers, third parties, infrastructure or comply with applicable law.

18. Merchant Content and Data

You retain ownership of business content and data that you upload to ShopSynq, subject to rights belonging to third parties.

You grant ShopSynq the limited rights reasonably necessary to host, process, transmit, display, back up and otherwise handle that information for the purpose of operating and improving the Services.

You represent that you have the necessary rights, permissions and lawful basis to provide the content and data that you upload or process through ShopSynq.

Personal information is handled in accordance with the ShopSynq Privacy Policy and applicable law.

19. Intellectual Property

The ShopSynq platform, software, branding, interfaces, documentation, designs, logos and proprietary technology are owned by or licensed to Shopsynq Software LLP.

A ShopSynq subscription grants you a limited, non-exclusive, non-transferable right to use the Services during your applicable subscription period.

Your subscription does not transfer ownership of ShopSynq software or intellectual property to you.

Unless expressly authorised, you may not:

• reproduce or commercially redistribute ShopSynq software;
• sublicense the Services;
• reverse engineer the Services except where permitted by applicable law;
• remove proprietary notices;
• represent ShopSynq intellectual property as your own; or
• commercially exploit ShopSynq outside the rights granted to you.

Separate reseller, white-label, API or partnership agreements may grant additional rights where expressly agreed in writing.

20. Service Availability

We take reasonable measures to maintain the availability and security of ShopSynq.

However, no online software service can guarantee uninterrupted operation.

Availability may be affected by:

• maintenance;
• software updates;
• infrastructure failures;
• internet or network failures;
• cyber incidents;
• third-party service outages;
• payment-provider outages;
• communication-provider outages;
• force majeure events; or
• circumstances outside our reasonable control.

We may perform maintenance or updates where reasonably necessary to operate and improve the Services.

21. Changes to the Services

ShopSynq is an evolving software platform.

We may update, modify, replace or discontinue features where reasonably necessary for security, legal compliance, platform development, technical compatibility or product improvement.

Where a change materially affects an existing paid service, we will take reasonable steps to communicate the change where appropriate.

22. Suspension and Termination

ShopSynq may suspend, restrict or terminate access where reasonably necessary, including where:

• these Terms are materially breached;
• subscription payments remain unpaid;
• fraudulent or unlawful activity is reasonably suspected;
• the account creates a security risk;
• use of the Services violates applicable law;
• third-party platform requirements require suspension; or
• continued use materially threatens ShopSynq, its infrastructure, customers or third parties.

Where appropriate and reasonably possible, we may provide notice or an opportunity to remedy the issue.

Termination does not automatically create a right to a refund except as provided in our Refund & Cancellation Policy or required by applicable law.

23. Data Following Expiry or Termination

When a subscription expires or an account is terminated, access to some or all Services may become unavailable.

You are responsible for exporting business data you wish to retain where export functionality is available.

ShopSynq may retain certain records after account closure where reasonably necessary for:

• legal obligations;
• accounting requirements;
• dispute resolution;
• fraud prevention;
• security;
• backups; or
• regulatory compliance.

Retention and deletion of personal information will be handled in accordance with our Privacy Policy and applicable law.

24. Disclaimer

To the maximum extent permitted by applicable law, ShopSynq is provided on an "as available" basis.

While we take reasonable measures to provide secure and reliable Services, we do not warrant that every feature will always be uninterrupted, error-free or compatible with every device or third-party service.

Nothing in these Terms excludes warranties, guarantees, remedies or other rights that cannot lawfully be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Shopsynq Software LLP will not be liable for indirect, incidental, special or consequential losses arising from use of the Services, including loss of profits, business opportunities or data, where such liability may lawfully be limited.

Subject to liabilities that cannot legally be limited or excluded, the aggregate liability of Shopsynq Software LLP arising from the Services will not exceed the amount paid directly to ShopSynq by the affected customer for the applicable Services during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• ShopSynq;
• our commercial arrangements;
• applicable law;
• security requirements; or
• our business operations.

The current version will be published on the ShopSynq website together with its "Last Updated" date.

Where a change materially affects an existing paid subscription, we will take reasonable steps to provide appropriate notice.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Before initiating formal proceedings, you and ShopSynq should first attempt in good faith to resolve the dispute by contacting the other party and allowing a reasonable opportunity for resolution.

Where a dispute is legally capable of being resolved through arbitration and the parties proceed to arbitration, arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

Unless otherwise agreed, arbitration will be conducted in English and the seat and venue of arbitration will be Coimbatore, Tamil Nadu, India.

Subject to applicable law and rights that cannot legally be restricted, courts having jurisdiction in Coimbatore, Tamil Nadu, India will have jurisdiction over disputes relating to these Terms.

Nothing in this section prevents a consumer from exercising rights or remedies available under applicable consumer-protection law.

28. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Refund & Cancellation Policy;
• applicable pricing information; and
• any applicable written quotation, order form or separately executed agreement

constitute the agreement governing your use of ShopSynq.

Where a separately executed written agreement expressly overrides a provision of these Terms, the written agreement will control to the extent of that conflict.

29. Contact Information

ShopSynq is owned and operated by:

Shopsynq Software LLP
LLPIN: ADB-3806
Registered Office:
19, North Vinayagapuram,
Saravanampatti, Coimbatore,
Tamil Nadu, India – 641035

Email: sales@shopsynq.com

For account, subscription, billing, legal or general support enquiries, please contact us at the email address above.