Refund & Cancellation Policy

Last Updated: 26 September 2026

This Refund & Cancellation Policy applies to eligible subscriptions and services purchased directly from ShopSynq.

ShopSynq is owned and operated by:

Shopsynq Software LLP
LLPIN: ADB-3806
Registered Office: 19, North Vinayagapuram, Saravanampatti, Coimbatore, Tamil Nadu, India – 641035

Our goal is to make our subscription, cancellation and refund rules clear before you purchase.

1. 7-Day Money-Back Guarantee

Your first eligible paid ShopSynq subscription purchase is covered by our 7-day money-back guarantee.

You may request cancellation and a refund within 7 calendar days from the date of your initial subscription payment.

The guarantee applies to the eligible ShopSynq subscription fee (the monthly or annual plan fee paid for that first eligible subscription).

For example, if your first eligible subscription payment is made on 1 October, your refund request should be submitted within the following 7 calendar days.

The exact transaction date and time recorded by our payment system may be used to determine eligibility.

2. What the Guarantee Covers

The 7-day money-back guarantee generally covers the ShopSynq software subscription fee paid directly to ShopSynq.

It does not automatically cover separately charged:

third-party services;
domain registration or renewal;
messaging or communication usage;
advertising spend;
custom development;
professional services;
completed implementation work; or
other non-refundable components disclosed before purchase.

If a package includes both a ShopSynq subscription and separately identifiable non-refundable services or third-party costs, only the eligible portion will be refundable.

3. Free Trials

ShopSynq may provide eligible customers with a free trial.

A free trial is intended to allow you to evaluate eligible ShopSynq functionality before purchasing.

Unless expressly stated otherwise for a particular offer, using a free trial does not by itself remove the 7-day money-back guarantee from your first eligible paid subscription.

Unless you explicitly authorise a paid subscription or recurring payment arrangement, expiry of a free trial does not authorise ShopSynq to automatically charge you.

4. Billing Frequency

ShopSynq's standard self-service plans (Basic, Standard and Premium) are billed annually unless another billing arrangement is expressly offered or agreed.

When annual billing applies, the amount shown is billed for a twelve-month period. Month-equivalent figures shown on the Pricing page (annual price divided by twelve) are for comparison only and are not monthly instalments of that annual total.

Where another billing arrangement (for example monthly) is expressly offered or agreed, the billing frequency and fees disclosed before payment apply for that subscription.

Optional guided onboarding or other professional services may incur additional charges. Those charges are disclosed before purchase when you request them and may be non-refundable once the relevant work has been delivered or materially commenced. Self-service setup of your ShopSynq account does not by itself require a setup fee from ShopSynq.

The total amount payable will be displayed before you complete your purchase.

5. Subscription Renewal

Renewal follows what you authorise at purchase.

Where a subscription is set up for manual renewal, ShopSynq will not automatically charge you simply because the subscription reaches its expiry date. We may send renewal reminders before or after expiry.

Where you expressly authorise automatic or recurring renewal (for example through a payment provider’s recurring subscription), the renewal amount and billing frequency disclosed at purchase apply until you disable the renewal instruction or the authorised period ends.

6. Cancelling Your Subscription

You may choose not to renew your ShopSynq subscription.

For a manually renewed subscription, you generally do not need to cancel a recurring payment because no automatic renewal will occur unless you have expressly authorised one.

If automatic or recurring renewal has been authorised, you should disable the renewal instruction before the next scheduled charge if you do not wish to continue.

Cancelling a subscription prevents applicable future renewal but does not automatically make previous payments refundable.

7. Refunds After the 7-Day Period

After the 7-day money-back guarantee period has expired, subscription payments (monthly or annual) are generally non-refundable.

We generally do not provide partial or prorated refunds for unused subscription time after the refund period.

This includes situations where you:

stop using ShopSynq;
decide you no longer require the Services;
close or change your business;
move to another platform;
do not use some or all available features; or
choose to stop using the Services before the end of your subscription period.

Optional guided onboarding, setup or other professional-service charges may be non-refundable once the relevant work has been delivered or materially commenced, where this was disclosed before purchase. Statutory rights under applicable law remain unaffected.

Nothing in this Policy limits refunds or remedies that must be provided under applicable law.

8. Renewal Payments

Subscription renewal payments are generally non-refundable once successfully processed.

Exceptions may apply where:

the payment was duplicated;
ShopSynq charged an incorrect amount because of a billing error;
the transaction was unauthorised and verified as such;
ShopSynq expressly agrees to provide a refund; or
a refund or remedy is required under applicable law.

9. Third-Party and Non-Refundable Costs

Certain costs may be non-refundable where they have already been incurred or delivered specifically for you and this has been disclosed before purchase.

These may include:

domain registration, renewal or transfer fees;
third-party software charges;
payment-provider charges where non-refundable;
shipping-provider charges;
WhatsApp, SMS or other communication credits and usage;
advertising or campaign spend;
custom development already completed;
website or storefront customisation already completed;
data migration already completed;
separately charged onboarding or implementation work already completed; and
other third-party purchases made specifically at your request.

Where reasonably possible, applicable non-refundable components will be identified before payment.

10. Custom and Professional Services

Some ShopSynq customers may purchase custom development, implementation, migration, design, consulting or other professional services.

The refund conditions for these services may be specified separately in the relevant quotation, proposal, order form or agreement.

Work already completed or costs already incurred may be non-refundable where this was appropriately disclosed before purchase.

If a separately executed agreement contains specific refund conditions for custom services, those conditions will apply to those services.

11. Duplicate or Incorrect Payments

If you believe you have:

been charged twice;
paid an incorrect amount; or
experienced another billing error,

please contact us as soon as possible.

Once verified, eligible duplicate or incorrect charges will be refunded or otherwise corrected.

12. How to Request a Refund

To request a refund under the 7-day money-back guarantee, email:

sales@shopsynq.com

Please provide sufficient information for us to identify your account and payment, such as:

registered name;
business or store name;
registered email address or phone number;
transaction/payment reference; and
reason for requesting cancellation.

We may request additional information reasonably necessary to verify your account and payment.

13. Refund Review

We will review refund requests against this Policy and the circumstances of the transaction.

Where the request qualifies under the 7-day money-back guarantee, ShopSynq will approve the eligible subscription refund subject to any applicable exclusions disclosed under this Policy.

We may contact you for clarification where information required to verify the transaction is missing.

14. Refund Processing

Once an eligible refund has been approved, ShopSynq will initiate the refund through the applicable payment method or payment provider where reasonably possible.

The time required for the refunded amount to appear in your bank account, card or other payment instrument may vary depending on the payment provider, bank and payment network.

ShopSynq does not control banking or payment-network processing times after an approved refund has been initiated.

15. Effect of a Refund

When a paid subscription is refunded, access to paid ShopSynq features may end immediately or shortly after the refund is approved.

You should export any business data that you are entitled and able to export before requesting account closure.

Cancellation of ShopSynq does not automatically cancel independent agreements or accounts you maintain with third-party providers.

16. Exceptional Circumstances

ShopSynq may consider requests outside the standard refund rules in exceptional circumstances.

Any refund provided outside the standard policy is discretionary unless required by applicable law and does not create an obligation to provide the same exception in another case.

Nothing in this Policy limits statutory rights or remedies that cannot lawfully be excluded.

17. Changes to This Policy

ShopSynq may update this Refund & Cancellation Policy to reflect changes in our Services, billing arrangements or applicable legal requirements.

The current version and its "Last Updated" date will be published on our website.

A policy change will not retrospectively remove refund rights that had already arisen under the terms applicable to an eligible completed purchase.

18. Contact Information